Shipping + Return Policy
We ship our cookies nationwide, which makes them the perfect gift every person in your life, including yourself!
Please read our shipping guidelines below we abide by in order to guarantee the freshest products.
We ship all orders via ground services and your package generally arrives within 1-3 days within the continental United States. Expedited shipping services are available and their corresponding prices will show at checkout.
Shipping cost is $9.50 ground with free shipping if you spend $75+. We do ask that if you are placing an order delivered to multiple addresses to please place each order individually.
Address Correction Fee $17 - please note that if you incorrectly input the delivery address you may be charged an address correction fee from our shipping carriers. This fee would result in either a) our shipping carriers correcting your address during shipment or b) returning your shipment back to us due to it being undeliverable. You will be contacted if this fee is to occur with your order. How to avoid this fee? Please double check that your shipping address is 100% correct at check out. If you realize there was a mistake in your order after placing, please email us immediately at email@example.com and we will correct it for you.
Orders are generally shipped Monday-Thursday. During the holiday season we ship every day of the week. If you need your order to arrive by a specific day, please notify us when placing your order. If there is a delay in your order, we will do our best to notify you.
Shipping Delays: Please note that we have no control over shipping delays related to weather or congestion with our shipping carriers. While we do our best to make sure your packages arrive in a timely manner, it is out of our control once it leaves our facility and goes into the hands of Fedex/UPS. To avoid potential delays, please make sure your shipping address is correct and during the holiday season allow for adequate shipping time.
We offer local delivery between Brooklyn, Manhattan and parts of Queens. Please contact us to arrange details. Pick up can be arranged in our Brooklyn kitchen in Sunset Park.
Due to the perishable nature of our products, we do not accept returns. We also do not offer returns or refunds due to carrier related shipping delays or incorrect addresses inputted at checkout, which would result in a delay.
However if your shipment arrives damaged or if there is an obvious mistake in your order, we will offer a free replacement of the product or return of the amount paid by the purchaser with proof of mistake or damage.
In making a purchase, the purchaser, on behalf of him/herself and any recipient of the purchase, waives any additional claims it may have, including for interest and other payments.
Questions? Email us at firstname.lastname@example.org!